FAQ
Q1: What is the core business of Fengyang Private Furniture?
A: We are a large furniture enterprise. Our main business covers two sectors: home furniture and office furniture. We specialize in creating furniture products that combine both aesthetic appeal and practicality by using high-quality and rare woods.
Q2: What types of wood does Fengyang's privately-made furniture mainly use? What are the characteristics of these woods?
A: The core materials selected are two high-quality woods: One is Dalbergia odorifera (Myanmar Rosewood/Scented Rosewood), which comes from Southeast Asian countries such as Myanmar, Laos, and Thailand. It is a precious item according to the "National Redwood Standards" and has a dense, hard, and heavy texture, without cracking or warping. It naturally has a rich fruity aroma and features patterns such as landscape patterns and tiger skin patterns. It mainly embodies a strong Chinese style. The other is Ujihiki (Zebra Wood), which originates from the tropical rainforests of Africa. It is characterized by its alternating dark and light natural stripes. The material is hard and has a strong luster, and is used to create furniture and office products that conform to modern aesthetics.
Q3: Are your furniture pieces made entirely of solid wood? Are there any additional materials used?
A: Our main furniture products are all made of high-quality solid wood such as big fruit rosewood or black walnut. Some accessories (such as drawer bottoms and back panels) are made of environmentally friendly multi-layer wood boards, balancing stability and cost-effectiveness. All the materials comply with national environmental protection standards and are subject to testing.
Q4: Can the size or style of the furniture be customized according to the customer's requirements?
A: We offer personalized customization services. We can adjust the style, size and details of the furniture according to the customer's space dimensions and style preferences. For specific customization plans, please contact the customer service for detailed discussion.
Q5: How can one purchase the products of Fengyang Private-made Furniture?
A: You can place your order through our official independent website, or you can contact the online customer service to get in touch with the dedicated consultant. In some cities, there are also offline experience exhibition halls where you can make an appointment for a visit and experience before making a purchase.
Q6: Which payment methods are supported?
A: We accept popular payment methods such as credit cards and PayPal. For large-scale office furniture purchases, we also support corporate transfers and installment payments. The specific payment plan can be negotiated and determined.
Q7: How long will it take for the order to be shipped after placing the order?
A: The regular styles are available in stock and will be shipped within 3 to 7 working days after placing the order. For the customized styles, production needs to be scheduled based on the complexity of the craftsmanship, and the cycle usually lasts for 30 to 60 working days. The exact shipping time will be informed by the customer service.
Q8: What should we do if the furniture gets damaged during transportation?
A: We will provide professional packaging for the furniture to prevent moisture, scratches and collisions. The entire transportation process will be insured. If you find any damage upon receiving the goods, please take photos immediately for record and contact the customer service. We will offer free replacement of the damaged parts or arrange for a refund.
Q9: How should the furniture made of big fruit rosewood and black walnut be maintained?
A: ① Avoid prolonged exposure to direct sunlight and keep away from air conditioning vents and humidifiers; ② Use a soft dry cloth to wipe off dust and avoid using chemical agents such as alcohol and cleaning agents; ③ For large fruitwood furniture, it is recommended to apply natural wood wax for regular maintenance; for blackwood furniture, be careful to avoid scratches on the surface by hard objects.
Q10: Does the office furniture support batch customization and space planning?
A: We support one-stop customized services for enterprise office spaces. Based on the layout of the office area, the corporate culture, and functional requirements, we can provide overall furniture layout plans and batch production services.